 At Rucha Tyres & Auto Spares, we aim to ensure customer satisfaction. This policy outlines our guidelines regarding returns, exchanges, and refunds.
Returns Eligibility
Returns may be accepted under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return request is made within 3Â days of purchase.
Proof of purchase is provided.
Â
Non-Returnable Items
Â
The following items cannot be returned:
- Used or installed products.
- Â Electrical components, once installed.
- Special-order or clearance items.
- Products damaged due to improper handling or installation.
How to Request a Return
To request a return:
- Contact us via phone or email with your order details
- Provide clear photos (if the item is damaged or incorrect)
- Our team will review your request and guide you on the next steps
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3–5 business days
Refunds will be issued using the original payment method, where possible
Exchanges
Exchanges may be considered if:
- An incorrect item was supplied.
- The product is defective at the time of purchase.
Please contact us before returning any item to confirm eligibility.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrectly supplied.
Policy Update
Rucha Tyres & Auto Spares reserves the right to update this policy at any time. Changes will be posted on this page.